To succeed in business relationships, “do unto others as you would have done unto you” needs to become “do unto others… as others would have done unto them.” I've started to think of this practice as “The Rule of You.”Read More
I’m obsessed with helping people. I’m not a doctor, therapist, convenience store clerk, park ranger, or general contractor, however – so I can’t help you with your foot fungus, daddy issues, lotto habit, insatiable botanical curiosity, or basement renovation. What I am is a writer, editor, and natural-born teacher with a tremendous work ethic and an innate desire to help the world be as lovely and humane a place as possible. So my blog is focused on sharing small lessons I’ve learned: small ways to be a better writer, a better worker, and a better human.
If you end your presentation with Q&A, you're choosing to give up a very important thing: control. You're giving up the right to decide what the audience's final impression of you will be — what they'll feel, and what they'll remember.Read More
Nobody likes having their time wasted. And when you're paying someone for their time, you would hope that they're not wasting any of THEIR time — because if they are, you're paying for it, both literally and figuratively.Read More
I once heard a metaphor that works well here: “It’s like a duck moving smoothly across the water. Above the water, it looks effortless and smooth. But underneath the water, you know the little webbed feet must be paddling like crazy.”Read More
Success isn’t some nebulous, unquantifiable thing. Simply put, the measure of your success is determined by the expectations you set. You set the bar. If you reach it, you’ve succeeded. So why is setting expectations so consistently problematic?Read More